Terms and Conditions

 

Security Policy

Consoles PTY LTD your financial details are passed through a secure server using the latest 128-bit SSL (secure sockets layer) encryption technology.128-bit SSL encryption is the current industry standard. If you have any questions regarding our security policy, please contact accounts@cruiserconsoles.net

Shipping policy

Tracking numbers will be emailed along with shipping confirmation, Due to most of the products being made to order, Lead times can extend past the due date because of unexpected Covid-19 related delays Including Labour shortage, Material shortage, popular peak ordering times throughout the year . Please allow 3 days from overdue estimated delivery date before Lodging an inquiry as certain times of the year including public holidays and festive seasons can delay delivery. Road closures and weather events can also cause delay. Cruiser Consoles PTY LTD accepts no responsibility for late deliveries however we will replace lost or damaged orders.

 

Transaction Currency

All transactions are processed in Australia Dollars (AUD) and include GST (Goods and services tax) as of 1-3-18 Product prices are regularly updated when price changes are received from our suppliers

 

Shipping Destinations

We deliver products Australia and to New Zealand wide using TNT couriers and Australia post. Shipping costs are influenced by the size and weight of the product and your location, exact shipping costs are calculated in the shopping cart and will be added to the order total before checkout.

If you nominate a local on-forwarder to take delivery of your items and then they organise the overseas freight, We will accept no responsibility for damaged goods arriving to your country. We will replace Items that do not arrive to the Austalian depot. But we will not replace items that go missing or are damaged between Australia and your country. It will be your responsibility to insure your items if you are using an international on-forwarder

Orders are dispatched within 2 business days and 10 weeks depending on the product. Shipping times are estimated at between 3-10 business days depending on your location within Australia. Cruiser Consoles Pty Ltd ships goods Australia wide, however at this time we do NOT accept international orders through our website, please contact us at sales@cruiserconsoles.net to enquire about shipping to NEW ZEALAND

 

Customer Service Policy

Cruiser Consoles PTY LTD is committed to providing exceptional customer service and quality products. We endeavor to make sure that all products listed on our website are currently in stock and pricing is true and correct. Standard Domestic delivery time frames are between 3-10 business days from after the goods are dispatched.